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The Ombuds Office is a confidential resource available to assist in the resolution of university-related problems and grievances which have not been redressed through normal channels. The Ombuds Office can frequently secure needed information and a reasonable outcome where delay or disagreement is a problem. The Ombuds staff can also function as neutral intermediaries in disputes and can often facilitate an informal settlement where formal procedures fail. In addition, the Ombuds Office can answer general questions about the university or provide referrals to the appropriate person or agency for further information.

Although appointments are not required, it is suggested that you call to arrange a convenient time to meet with a member of the Ombuds Office staff. For further information or to arrange an appointment, call Kay Politella, tel. (413) 545-0867 or drop by the Ombuds Office, 823 Campus Center. Additional information is available on-line at: www.umass.edu/ombuds. The Ombuds Office can also be reached by fax: (413) 545-9720 or email: ombuds@ombuds.umass.edu.