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A student who has made an advance payment of room rent will be granted a full refund of rent, less the housing cancellation fee, blocked room fee and/or improper checkout fees that apply, if he or she fails to attend any part of the next semester or term, or does not reside in a residence hall.

Any student who obtains the key to their assigned accommodations and subsequently leaves the university prior to the end of the first class week shall automatically be charged a minimum $500 Cancellation Fee. Any student who leaves the university during the second through fifth weeks shall be charged a cancellation fee plus 20 percent of room rent for each week or part thereof. No refunds will be made after the fifth week of the academic semester. Refunds will be made during the refund period only to students who officially withdraw from the university through the Registrar’s Office and who properly check out of their assignment through the residence hall cluster office.

More information on the refund schedule or billing appeal process is available on the Housing website: www.housing.umass.edu.